Shipping Policy

 Most orders placed on business days are shipped within two business days. Expedited shipping does not guarantee faster processing time. Allow an additional 2-5 business days for normal freight time to your destination.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order.

Expedited Shipping

We offer expedited shipping options to get your order to its destination sooner. These shipping options include a $4 Rush Handling Fee, which ensures that your order will be processed and shipped out within 1 business day. If your expedited order is placed before 11:00 AM Pacific Time, the order will be processed and shipped out on the same business day. If your expedited shipping order is placed after 11:00 AM Pacific Time, the order will be processed and shipped out the following business day.

The following expedited shipping options include Rush Handling:

  • Fed Ex 2-Day
  • Fed Ex Standard Overnight
  • UPS 2nd Day Air
  • UPS Next Day Air
  • USPS Priority Mail Express

Order Tracking

In most cases, you will receive a tracking number for your order via email notification confirming that your order has been fulfilled. If for any reason you do not receive their tracking number, you can contact customer service and we will provide it for you.

Once a package is picked up by the corresponding carrier service, XinerQi releases responsibility for the shipment. If for some reason the tracking information shows that the order is not being sent to the correct location, or is invalid, please contact our customer support team. We will be happy to assist by confirming the shipping details of the order. In some cases, an investigation can also be created through the carrier service. Please ensure that the location that your order is being shipped to is safe and secure. XinerQi is not liable for any packages that are lost or stolen, once they have been successfully delivered by the carrier.

International Orders (Outside of the USA)

We do ship internationally. Pricing and delivery estimates will depend on the country and the quantity of items you are purchasing. We ship USPS Priority International or FedEx which is fine for either street addresses or PO Boxes.

You can get a shipping estimate by entering the desired items in your cart, click checkout at the upper right hand corner, then changing the country and postal code under Estimate Tax and Shipping.

Attention international customers: Packages will be marked at full value in accordance with the law.

No returns or refunds will be issued due to customs delays or holds beyond our control, nor for unclaimed packages.

Shipping Eco-Friendly

Contributing to the preservation of the environment is one of XinerQi’s primary core values. We pack your products using packing made from bio-degradable and recycled materials. We strive to pack our orders with minimal packaging while maintaining the transport safety of your products.

Returns

To request a return, please visit our RETURNS POLICY page and contact us at [email protected] within 15-30 days of the placement of your original order depending on the issue.

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